Privacy Policy

This Privacy Policy describes how Infosane Technologies LLP (“Infosane”, “we”, “our”, or “us”) collects, uses, maintains, and discloses information collected from users (“User”) of the Infosane CRM mobile application and website (https://infosane.co.in).

This policy applies to our mobile application, website, and all services offered by Infosane.

1. Nature of the Service

Infosane CRM is a business application designed to help organizations manage customer relationships, case records, and operational workflows. The application is intended for authorized business users.

2. Information We Collect

Personal Identification Information

• Name
• Email address
• Phone number

Business / Customer Data

• Customer/client details entered by users
• Case-related data and form responses
• Operational workflow data

Non-Personal Information

• Device information (model, OS version)
• App usage data and logs
• IP address and network details

3. How We Use Collected Information

• To provide and operate CRM functionalities
• To manage customer and case data
• To improve user experience and app performance
• To respond to user inquiries and support requests
• To ensure security and prevent unauthorized access

4. Data Role and Responsibility

Infosane acts as a data processor. Organizations using the platform act as data controllers and are responsible for the data they collect and manage using the application.

5. Data Sharing

We do not sell, trade, or rent personal or customer data.

• With authorized users within the same organization
• With trusted service providers (e.g., cloud hosting, backend services) strictly for operational purposes
• When required by law

6. Data Storage and Security

• Data is stored on secure cloud infrastructure
• Data is transmitted using encrypted protocols (HTTPS)
• We implement appropriate security measures to protect data

7. Data Retention

We retain data only for as long as necessary to provide services, comply with legal obligations, and support business operations.

8. User Rights and Data Deletion

Users and organizations may request access, correction, or deletion of their data by contacting us.

Requests will be processed within a reasonable timeframe.

9. Permissions Used by the Mobile App

• Internet: To sync data with backend systems
• Storage (if applicable): For file upload/download functionality

10. Third-Party Services

We may use third-party services such as cloud hosting and backend infrastructure providers to operate our services. These providers are obligated to protect user data.

11. Children’s Information

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

12. Changes to This Privacy Policy

Infosane may update this policy at any time. Users are encouraged to review this page periodically.

13. Acceptance of Terms

By using our application or services, you agree to this Privacy Policy.

14. Contact Us